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Frequently Asked Questions

How quickly can I get started?

You can start using Prestige Case immediately after signing up. Our onboarding process takes less than 5 minutes.

Do you offer enterprise solutions?

Yes, we provide custom enterprise solutions with advanced features, dedicated support, and flexible deployment options.

Is my data secure?

Absolutely. We use enterprise-grade security measures and comply with Indonesian data protection laws and international standards.

Do you provide training?

We offer comprehensive documentation, video tutorials, and can arrange custom training sessions for your team.

Enterprise Solutions

Looking for custom enterprise solutions? We offer:

  • • Custom integrations and APIs
  • • Dedicated support and training
  • • On-premise deployment options
  • • Volume pricing and contracts

Office Hours

Support Hours

Monday - Friday: 9:00 AM - 6:00 PM (WIB)

Saturday: 10:00 AM - 4:00 PM (WIB)

Sunday: Closed

Emergency support available 24/7 for enterprise customers

Response Times

General Inquiries: 24-48 hours

Sales Questions: 4-8 hours

Technical Support: 8-24 hours

Times may vary during holidays and weekends